The Read

Terms of Service

The Read (the-read.app)

Effective date: July 22, 2026

These Terms of Service ("Terms") are an agreement between you and Deep Roots Physio LLC, an Idaho limited liability company doing business as The Read ("The Read," "we," "us"). By creating an account or using the-read.app (the "Service"), you agree to these Terms. If you do not agree, do not use the Service.

1. What the Service is

The Read provides personality assessments and AI-generated reports designed to help fitness professionals understand and communicate with their clients. A coach with an account can send an assessment link to a client; the client completes a self-report questionnaire, and the Service generates written reports for the client and the coach.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to create an account. You agree to provide accurate account information and keep it current. You are responsible for safeguarding your password and for all activity under your account. Notify us promptly at support@the-read.app if you suspect unauthorized use of your account.

3. Your clients

When you send an assessment to a client, you are responsible for that relationship. You represent that:

  • You have told the client what the assessment is and how the results will be used, and the client has agreed to take it.
  • If a client is under 18, you have obtained consent from the client's parent or legal guardian before sending the assessment.
  • The email addresses you provide or collect for clients are accurate and belong to the people taking the assessment.

Clients do not create accounts. Their access to the assessment and their report is provided through the link you generate for them.

4. Not medical, psychological, or professional advice

The Read is a communication and coaching tool. It is not a medical device, a psychological evaluation, a diagnostic instrument, or a substitute for care from a licensed physician, psychologist, therapist, or other healthcare provider. Reports are generated by artificial intelligence from a client's self-reported answers. They describe tendencies and preferences; they do not diagnose any condition and may contain errors or statements that do not fit a particular person.

You agree to use your own professional judgment when acting on anything in a report, and not to present reports to clients as medical or psychological advice. Reports may not be used as the basis for decisions about employment, credit, housing, insurance, or any other purpose regulated by the Fair Credit Reporting Act or similar laws.

5. No protected health information

The Service is not designed to receive, store, or process protected health information as defined by HIPAA, and we are not a HIPAA business associate. Do not submit medical records, diagnoses, treatment information, or other protected health information through the Service.

6. Plans, trials, and billing

Current plans, prices, and read allowances are listed on our pricing page. By subscribing, you authorize us to charge your payment method through our payment processor (Stripe) on a recurring basis until you cancel.

  • Read allowances. Each plan includes a monthly number of reads. Allowances reset on your billing date and unused reads do not roll over. When you reach your allowance, the Service will not generate new reads until your allowance resets, you upgrade, or you purchase a read pack.
  • Read packs. Read packs are one-time purchases available to accounts with an active subscription, subject to the eligibility rules shown at purchase. Pack reads do not expire while your account remains in good standing.
  • Free trial. New accounts may receive a free trial with a limited number of reads for a limited time, as described at signup. No payment method is required for the trial. When the trial ends, your account becomes read-only until you subscribe.
  • Failed payments. If a renewal payment fails, we will retry it for a short grace period during which your access continues. If payment still fails, your account becomes read-only until payment is resolved.
  • Price changes. We may change prices with at least 30 days' notice. Changes take effect at your next billing cycle after the notice period.

7. Cancellation and refunds

You can cancel your subscription at any time from your account. Cancellation takes effect at the end of your current billing period, and you keep full access until then. All payments, including subscriptions and read packs, are non-refundable, except where a refund is required by law. We do not provide refunds or credits for partial billing periods, unused reads, or unused pack reads.

After cancellation or trial expiry, your account becomes read-only: you can view and download reports that were already generated, but you cannot generate new reads. We do not delete your reports when your subscription ends.

8. Gym accounts

Gym plans are billed to the gym owner's account and provide a shared read allowance for coaches in the gym's organization. The gym owner is responsible for the accounts they invite. If a gym subscription lapses, coach accounts in that organization become read-only. A coach removed from a gym keeps access to their own existing reports but has no plan until they subscribe.

9. Your content and our license

You retain ownership of the information you and your clients submit to the Service. You grant us a license to host, process, and transmit that information as needed to operate the Service: to generate reports, deliver emails, provide support, and maintain backups.

Reports generated for your account are licensed to you for use in your own coaching or training business. You may share a client's report with that client. You may not resell reports, offer the Service's output as your own competing product, or use the Service to build a competing product.

10. Acceptable use

You agree not to: misuse or attempt to disrupt the Service; access it by any means other than the interfaces we provide; probe or test its security without written permission; send assessment links to people without a legitimate coaching relationship or their consent; submit content that is unlawful or infringes others' rights; or use the Service to spam or harass anyone.

In addition, you agree not to, and not to permit or assist anyone else to:

  • Scrape or bulk-extract. Access the Service or its content using any automated means — including scrapers, crawlers, bots, or scripts — except through interfaces we expressly provide for that purpose, or harvest, copy, or extract content or data from the Service in bulk.
  • Train AI models. Use the Service or any of its content or output — including assessment questions, reports, report formats, and any underlying prompts or scoring logic — to train, fine-tune, evaluate, or improve any machine-learning or artificial-intelligence model, or as source material for any dataset used for those purposes.
  • Reverse engineer. Reverse engineer, decompile, disassemble, or otherwise attempt to derive the Service's source code, underlying prompts, scoring methods, or algorithms, except to the extent this restriction is prohibited by applicable law.
  • Rebuild it. Use the Service, or systematic observation of its output, to develop or assist in developing a product or service that competes with the Service.

We may use technical measures such as rate limiting and bot detection to enforce these restrictions, and we may suspend or terminate access that violates them.

11. Our intellectual property

The Service, including its software, assessment items, scoring methods, report formats, design, and branding, is owned by Deep Roots Physio LLC or its licensors and is protected by intellectual property laws. These Terms do not grant you any rights to our intellectual property other than the limited rights to use the Service as described.

12. Termination

You may stop using the Service at any time. We may suspend or terminate your account if you materially breach these Terms, if required by law, or if we discontinue the Service. If we terminate without cause, we will make reasonable efforts to give you notice and a chance to download your existing reports. Sections that by their nature should survive termination (including Sections 4, 5, 7, 9, 10, 11, 13, 14, and 15) survive.

13. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or that reports will be accurate or suitable for any particular client or purpose.

14. Limitation of liability

To the fullest extent permitted by law, Deep Roots Physio LLC will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising out of or related to the Service. Our total liability for all claims arising out of or related to the Service will not exceed the amounts you paid us in the 12 months before the event giving rise to the claim, or $100 if you have paid us nothing. Some jurisdictions do not allow certain limitations, so some of these may not apply to you.

15. Indemnification

You agree to indemnify and hold harmless Deep Roots Physio LLC and its members, officers, and agents from claims, damages, and expenses (including reasonable attorneys' fees) arising from your use of the Service in violation of these Terms, your relationship with your clients, or your violation of any law or third-party right.

16. Changes to the Service or these Terms

We may modify the Service over time, and we may update these Terms. If we make material changes, we will notify you by email or through the Service before the changes take effect. Continued use of the Service after changes take effect constitutes acceptance. If you do not agree to updated Terms, cancel your subscription and stop using the Service.

17. Governing law and disputes

These Terms are governed by the laws of the State of Idaho, without regard to conflict-of-law rules. Any dispute arising out of these Terms or the Service will be resolved in the state or federal courts located in Idaho, and you consent to their jurisdiction. Either party may seek relief in small claims court for qualifying disputes.

18. General

These Terms, together with our Privacy Policy, are the entire agreement between you and us regarding the Service. If any provision is found unenforceable, the rest remain in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets.

19. Contact

Questions about these Terms: support@the-read.app

Deep Roots Physio LLC, d/b/a The Read